Are returns accepted? How are they processed?
If you want to make a return on an item or the entire order, you must do so through customer service via email info@parfumerie -jolymome.com
Once you provide us with all this information, the Customer Service department will contact you to indicate the steps to follow.
In any case, we We will make sure that the transport company picks up the merchandise.
The cases for which a return can be processed are the following:
- Return by customer decision:
In the event that the return is unrelated to a defect or error in the product, we accept returns within the first 14 calendar days from the date of receipt, provided that the conditions stated are met. Regulates Law 3/2014 of March 27, article 71 of trade regulation, which indicates that the product must be returned in the same condition that it arrived and not having been used (beyond the mere verification of good condition and operation of the same). In the case of not containing the original packaging, the good may suffer a depreciation.
The refund of the value of the merchandise will be made once we check in our warehouse its good condition. The customer must assume the return costs, which are €4.95 for domestic shipments; however, the customer can return the products by any means they deem appropriate.
In the event that we process the collection of the items (the transport company would pick it up) and, once here, and we check that everything is correct, we will make the payment of the amount minus the return costs or, if you prefer, we can refund the full amount in the form of a code discount for next purchase.
We will refund the amount before 14 calendar days have elapsed from the date the merchandise was returned. - Damaged products
In the event that the return or exchange is due to the fact that the product is damaged or broken due to transport, please contact us as soon as possible to be able to process the replacement/payment of the products.
- Wrong products
In the event that the return is due to the fact that the product received is not the one requested, a return can be made within the first 14 calendar days from the date of receipt. However, you must notify us as soon as possible in order to process the shipment of the correct product. You will not have to pay return costs.
- Products with incorrect/incomplete information
If the return is due to the fact that the product received does not conform to the information indicated on the website, a return can be made within the first 14 calendar days from the date of receipt . However, you will have to notify us as soon as possible in order to process it. You will not have to pay return costs.
- Defective products
In the case of defective products, we will proceed, as appropriate and depending on the conditions of the product, to repair, replace, reduce the price or terminate the contract, procedures that will be free for the consumer and user.
Parfumerie Jolymome will be liable for any lack of conformity that manifests itself within a period of two years from delivery. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.
The product warranty has a period of two years from delivery.
**In the case of receiving, by mistake, an expired product, we need the photograph of the batch and date and, thus, we could replace it or pay you.
How is the money refunded?
The refund of the amount will be made to the same card or PayPal account in which the order was paid when it arrives at our facilities. In the event that you pay by cash on delivery or transfer, you will be asked for the account number and IBAN to be able to make the payment. In the event that the products are not returned in the indicated conditions, we reserve the right not to refund the amount.
Special cases
- In the event that the customer rejects the merchandise, once here the amount of the products will be refunded, reserving the right to charge the return costs to the customer.
- Products for intimate use do not accept returns as indicated in article 103 of Law 3/2014, of March 27.
- Partial returns of products purchased in a pack are not allowed.
Can I modify or cancel my order?
Call us by phone at --TELEPHONE-- or write us an email to info@parfumerie-jolymome.com as soon as possible, so that we can process the cancellation as quickly as possible and be able to process a new order with the changes made.
Our customer service hours are from 9 a.m. to 7 p.m. Monday through Friday.
How long does it take to get my order?
We offer a delivery period of 24-48 working hours when the product is in stock or once we receive the products according to the availability indicated. When making the purchase, under "add to cart", the availability of each product appears: you can check if it is in stock or in how many days we receive it. In the event of any problem, we could quickly contact you to be able to ship as soon as possible.
Orders of the day will be considered those ordered via the web or by phone before 4:00 p.m. :30 hours, with the only exception of those whose chosen means of payment is bank transfer, in which the order will be included on the day the amount is received (duly indicated with the order number in the concept) in our checking account.
In the case of orders to the Balearic Islands, the delivery time is 48-72 hours.
Under no circumstances can you choose the time slot for the arrival of the order when making it.
Transportation
What are the shipping costs?
Which areas and countries does parfumerie-jolymome.com serve?
At Parfumerie Jolymome we serve all of Europe except Norway, Iceland, Russia, Macedonia, San Marino, Andorra, Turkey, Greece, Malta and European islands such as Guernsey. At the moment we do not ship to the Canary Islands, Ceuta or Melilla.
Current rates
Shipping Costs
| Country | CP/CC | Zone | Transportation |
|---|---|---|---|
| Germany | DE | III | GLS |
| Austria | AT | IV | GLS |
| Belgium | BE | IV | GLS |
| Bulgaria | BG | VI | GLS |
| Croatia | HR | VI | GLS |
| Denmark | DK | IV | GLS |
| Slovakia | SK | V | GLS |
| Slovenia | SIM | V | GLS |
| Spain | EN | I | CORREOS EXP |
| Estonian | EE | VI | GLS |
| Finland | IF | VI | GLS |
| France | FR | III | GLS |
| Hungary | HU | V | GLS |
| Ireland | IE | VI | GLS |
| Italy | IT | IV | GLS |
| Latvia | LV | VI | GLS |
| Lithuania | LT | VI | GLS |
| Luxembourg | LU | IV | GLS |
| Monaco | MC | III | GLS |
| Netherlands | NL | IV | GLS |
| Poland | PL | V | GLS |
| Portugal | PT | I | CORREOS EXP |
| United Kingdom | GB | V | GLS |
| Czech Republic | CZ | IV | GLS |
| Romania | RO | VI | GLS |
| Sweden | SE | VI | GLS |
| Vatican | VA | IV | GLS |
| Others (EU) | Consult / Consult |
** No shipments are made to Switzerland, Norway, Iceland, Russia, Macedonia, San Marino, Andorra, Turkey, Greece, Malta and European islands such as Guernsey.
| Kilos/Zones | I | III | IV | V | VI |
|---|---|---|---|---|---|
| 0.00 -2.99 Kg | 4.75 | 8.4 | 9.2 | 10,15 | 11.8 |
| t3.00 - 4.99 Kg | 5.25 | 11.95 | 15 | 18.45 | 23.85 |
| t5.00 - 9.99 Kg | 5,9 | 15.4 | 16.75 | 20.75 | 32.8 |
| t10.00 - 20.00 Kg | 8.35 | 16,15 | 19.6 | 21.7 | 34 |
How do you ship my order?
Shipments are delivered to the address you indicate in the purchase process. Shipping to post office boxes is not allowed. If the order is large or heavy, the carrier will deliver it to the portal or, failing that, to the lowest floor.
We will send you an email as soon as the order leaves our facilities. In addition, on the day of delivery, you will receive a notice from the transport company.
Can I choose delivery time?
The delivery time depends on the transport company and the route that they set, so, a priori, we cannot indicate a timetable. However, as soon as the order goes out for delivery, you will receive an email notifying you and, in the event that it does not suit you, you can contact them and arrange the delivery
